Troubleshooting | CloverDX 5.14.3 Documentation

On Microsoft Windows, the User Account Control can prevent the installer of CloverDX Designer from running. Click YES to allow the installer to run.

Figure 14. User Account Control Preventing the Installation

Windows 10 Firewall

Windows 10 shows security warning when Designer’s Runtime is starting.

CloverDX Designer application starts as two processes: CloverDX Designer GUI and CloverDX Runtime. These processes need to communicate with each other over TCP protocol. You should allow the mutual communication with Allow access button.

Linux

Designer Stops Responding

Due to bug in Linux/GTK+, Designer runs out of number of open files as the backend opens the file /etc/cups/client.cont many times.

As workaround, you can configure the printers in /etc/cups/client.conf file, or add -Dorg.eclipse.swt.internal.gtk.disablePrinting to CloverDX.ini file. See https://wiki.eclipse.org/IRC_FAQ#Why_does_Eclipse_hang_for_an_extended_period_of_time_after_opening_an_editor_in_Linux.2Fgtk.2B.3F, https://bugs.eclipse.org/bugs/show_bug.cgi?id=215234 or https://bugzilla.gnome.org/show_bug.cgi?id=346903.

Welcome Page not Displayed

Welcome page requires webkitgtk library to be present on your system. Install webkitgtk version 1.

See https://bugs.eclipse.org/bugs/show_bug.cgi?id=492379

Hints on Edges Have no Content

If hints on edges contain only the frame but no content, you should install webkitgtk.

Component Editor Not Working

In older Linux versions (e.g. Ubuntu 16.04 MATE or Linux Mint 18 Cinnamon), Eclipse platform may experience some problems related to the system’s GTK version. For example, when using GTK 2, the component editor in CloverDX Designer may not work properly.

In such a case, add the following parameter to CloverDXDesigner.ini located in the root folder of your CloverDX Designer installation:

--launcher.GTK_version
2

This parameter forces CloverDX Designer to run using GTK 2 which may fix the problem.

Note: do not use the parameter on systems using GTK 3 (e.g. Manjaro with KDE Plasma 5), as it may cause other problems (e.g. non-functional tooltips in the graph editor).

Others

Subclipse

If you use CloverDX Designer with Subclipse plugin, and perform the following steps: In a project, create a directory aaa, create a file bbb, delete the directory aaa, and rename file bbb to aaa; you may encounter the message:

An exception has been caught while processing the refactoring 'Rename resource'.
Reason:
Problems encountered while moving resources.

Error deleting markers for resource bbb.
Resource aaa does not exist.

This problem is caused by caching resources by the Subclipse plugin and is not related to CloverDX.

If this message appears, refresh the project in Project Explorer.

Online Activity

CloverDX Designer by default accesses the following internet addresses:

Eclipse (198.41.30.198, 198.41.30.200) - automated check for Eclipse updates.
72.167.227.178 - anonymous CloverDX usage metrics

Designer is fully functional when used offline.

Usage Statistics

CloverDX Designer collects and reports usage information so we can learn from user experience. All communication is performed over HTTPS and we do not collect any personal or potentially sensitive data - no credentials, paths, component names, ..

Collected information

System/Environment info (operating system version, screen resolution, memory parameters, java version, license number)
Statistics data (used component types, connection types, example projects - creating examples, example graphs - opening, welcome page interaction, tutorial progress - steps taken)
Important events (job execution - component count, job execution finished - result status - exception type in case of error, license events) Usage is collected only by CloverDX Designer. Nothing is sent from CloverDX server.

Disabling Usage Statistics

Window Preferences CloverDX

Figure 15. Disable usage statistics