Chapter 11. Troubleshooting
This chapter contains some infrequent errors you may encounter and solutions to them.
In the case of installation of CloverDX Designer on Microsoft Windows 8 the installer may be prevented from starting by SmartScreen.
Figure 11.1. SmartScreen warning
To start the CloverDX Designer installer, click on More info, check that the publisher is CloverDX a.s. and then click on Run anyway.
More information about SmartScreen:
User Account Control
On Microsoft Windows, the User Account Control can prevent the installer of CloverDX Designer from running. Click to allow the installer to run.
Figure 11.2. User Account Control Preventing the Installation
Windows 10 Firewall
Windows 10 shows security warning when Designer's Runtime is starting.
CloverDX Designer application starts as two processes: CloverDX Designer GUI and CloverDX Runtime. These processes need to communicate with each other over TCP protocol. You should allow the mutual communication with Allow access button.
Designer Stops Responding
Due to bug in Linux/GTK+, Designer runs out of number of open files
as the backend opens the file
/etc/cups/client.cont many times.
As workaround, you can configure the printers in
Welcome Page not Displayed
Welcome page requires
webkitgtk library to be present on your system.
webkitgtk version 1.
Hints on Edges Have no Content
If hints on edges contain only the frame but no content,
you should install
Component Editor Not Working
In older Linux versions (e.g. Ubuntu 16.04 MATE or Linux Mint 18 Cinnamon), Eclipse platform may experience some problems related to the system's GTK version. For example, when using GTK 2, the component editor in CloverDX Designer may not work properly.
In such a case, add the following parameter to
located in the root folder of your CloverDX Designer installation:
This parameter forces CloverDX Designer to run using GTK 2 which may fix the problem.
Note: do not use the parameter on systems using GTK 3 (e.g. Manjaro with KDE Plasma 5), as it may cause other problems (e.g. non-functional tooltips in the graph editor).
If you use CloverDX Designer with Subclipse plugin,
and perform the following steps:
In a project, create a directory
aaa, create a file
delete the directory
aaa, and rename file
you may encounter the message:
An exception has been caught while processing the refactoring 'Rename resource'. Reason: Problems encountered while moving resources. Error deleting markers for resource bbb. Resource aaa does not exist.
This problem is caused by caching resources by the Subclipse plugin and is not related to CloverDX.
If this message appears, refresh the project in Project Explorer.
CloverDX Designer by default accesses the following internet addresses:
- Eclipse (18.104.22.168, 22.214.171.124) - automated check for Eclipse updates.
- 126.96.36.199 - anonymous CloverDX usage metrics
Designer is fully functional when used offline.
CloverDX Designer collects and reports usage information so we can learn from user experience. All communication is performed over HTTPS and we do not collect any personal or potentially sensitive data - no credentials, paths, component names, ..
- System/Environment info (operating system version, screen resolution, memory parameters, java version, license number)
- Statistics data (used component types, connection types, example projects - creating examples, example graphs - opening, welcome page interaction, tutorial progress - steps taken)
- Important events (job execution - component count, job execution finished - result status - exception type in case of error, license events)
Usage is collected only by CloverDX Designer. Nothing is sent from CloverDX server.
Disabling Usage Statistics
Figure 11.3. Disable usage statistics